Cleantech UK Services Quality Assurance System has been developed to conform to accredited cleaning standards. Elements included in our quality management system include:
- Risk and Hazard Assessment
- Occupational Health & Safety
- Environmental Management
- Human Resource Management
Cleantech UK Services commitment is to achieve sustainable and improved outcomes by establishing with our clients measurable Key Performance Indicators and ensuring effective monitoring, action and review of performance standards. Maintaining these is imperative to maintaining standards and continuing toward excellence in our quality cleaning services.
At every site, Cleantech UK Services has introduced a “Cleaners Communication Book”. This works as a two-way “conversation” between our staff and out client. The book records matter’s that need to be attended to. These may include special cleans (e.g. after an office party), or other matters that should be attended to.
We look at the book every day. ‘Cleaner Communication Books’ are a remarkably simple, yet very effective way of ensuring client satisfaction. We have a process for escalating incidents to the appropriate level of action and rectification.
We ensure a prompt response to resolve the matter to our client’s satisfaction.